This Privacy Policy describes how AIGENTIVE S.R.L. (“ReefAgent”, “we”, “us”, or “our”) collects, uses, and shares information when you use our website at reefagent.me and related services.
1. Information We Collect
Information you provide:
Purchase information: When you buy a playbook or subscribe to a managed AI employee service, we collect your name, email address, and payment details. Payments are processed by Stripe, Inc. — we do not store your full card number.
Communications: When you email us at contact@reefagent.ai, we collect the content of your message and your email address.
Information collected automatically:
Usage data: We collect standard web analytics data including pages visited, time on site, referring URL, browser type, and device information.
Cookies: We use essential cookies for site functionality. We do not use third-party advertising cookies.
2. How We Use Your Information
To process and fulfill your purchases
To deliver playbooks and provide managed AI employee services
To respond to your support requests
To send transactional emails (order confirmations, receipts)
To improve our products and services
To comply with legal obligations
We do not sell your personal information to third parties. We do not send marketing emails unless you explicitly opt in.
We implement appropriate technical and organizational measures to protect your personal data. All payment transactions are encrypted via TLS and processed through Stripe's PCI-DSS compliant infrastructure.
5. Data Retention
We retain purchase records for as long as necessary to fulfill our contractual obligations and comply with legal requirements (typically 5 years for financial records). You can request deletion of your personal data by emailing us.
6. Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Lodge a complaint with your local supervisory authority
AIGENTIVE S.R.L. is based in Romania (EU). Your data may be processed by service providers in the United States (Stripe, Vercel) under appropriate data transfer mechanisms.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with an updated “Last updated” date.